FAQs
Q: What if I selected and/shipped the wrong handpiece?
A:
If the repair cost is the same, we’ll proceed with the repair and update the order on our website. If the cost differs, we’ll contact you before moving forward.
Q: What if I paid for multiple handpieces but didn’t send all of them?
A:
We photograph every order upon arrival. If the number of handpieces received doesn’t match the online order, we’ll contact you and issue a credit for any missing items.
Q:
What if part availability delays the repair of one handpiece in a multiple-handpiece order?
A:
We’ll ship the completed handpiece(s) separately, and notify you of the expected delivery time for the delayed handpiece.
Q:
How do I contact a Service Advisor?
A:
If you do not have a field service technician or sales representative who
works with Fixed-Rate Repair, please email us for assistance. If you do, they
are your best point of contact for immediate support.
Q:
What if I want to send in a handpiece that isn’t listed on the website?
A:
Email us the make and model for a general estimate. If you’d like to proceed, we’ll request an estimate fee, which will be credited toward the repair, if you move forward.
Q:
What happens if my handpiece is beyond economical repair?
A:
We’ll notify you by email, return the handpiece at no cost, and refund the fixed repair rate.
Q:
Are shipments covered by insurance?
A:
We provide complimentary shipping insurance for the return shipment of your
repaired handpiece(s). However, we do not insure incoming shipments to our
repair center due to variables beyond our control, such as incomplete contents,
incorrect items, or inadequate packaging.
